🚚 Shipping & Tracking
When will my order ship?Your order will ship out within 1 business day of being placed! 🚀 Once it's shipped, you'll receive a tracking email so you can follow its journey right to your door.
How long does delivery take?Delivery usually takes 5–10 business days depending on your location. We ship from multiple warehouses using trusted carriers like USPS, Canda Post, LaserShip, Evri, and other region-specific partners depending on your location. 😊
Where is my tracking number?Tracking details are emailed to you as soon as your order ships. If you don’t see it, check your spam or promotions folder—or reach out and we’ll resend it!
My package says delivered, but I didn’t receive it—what should I do?Oh no! Double check your mailbox, porch, and with neighbors. Still no luck? Contact us at support@highpeakco.com and we’ll jump in to help. You can also speed up the process by contacting the carrier yourself, as you know specific delivery details or requirements for your residence.
Do you ship internationally?Yes! We proudly ship worldwide 🌍 and love seeing HighPeak items reach all corners of the globe!
🔁 Returns, Refunds & Cancellations
📥 How do I start a return?You can submit a return request anytime via our portal: Start a Return or just email us directly at support@highpeakco.com—we’ll take care of the rest!
⏱ I changed my mind—can I cancel my order?You have 5 minutes after purchase to cancel, as orders move into fulfillment immediately after that. If you missed the window, don’t worry—you can still return it once it arrives. 💙
💸 Are there any fees to return?No restocking fees or surprise deductions—you’ll get 100% of your purchase price back! For items purchased on sale, we are unable to provide prepaid return labels.
⏳ How long does it take to get a refund?Refunds are issued within 2 business days after we receive and inspect your return. The time it takes to show in your account varies by financial institution, however it is usually between 2–5 days. You’ll get a confirmation email as soon as it’s processed!
⚠️ I accidentally filed a chargeback—what do I do?Please email us ASAP at support@highpeakco.com. We can’t issue any refunds while a dispute is open, but we’re happy to help once it’s closed. We are always ready to help our customers with any issues directly.💙
📽 Projector FAQs
🎞 Why won’t certain streaming apps play when I screen mirror?This is due to DRM (Digital Rights Management) restrictions set by apps like Netflix and Hulu. This affects all devices, even Smart TVs—it's not a projector flaw. ✅ Solution: Use an HDMI connection from your laptop or a streaming stick (like Fire Stick, Roku, or our own FlixStick) to bypass the restriction.
🎮 Can I connect my phone, game console, or laptop?Yes! 🙌 All of our projectors support HDMI connections, making it easy to plug in laptops, game consoles, and phones.
📲 How do I mirror my phone screen?All projector models (except the Lite) support wireless screen mirroring! 📲 Here’s a video tutorial to walk you through it: Watch Here Prefer a wired connection? Use an HDMI-to-phone adapter for iPhone or Android—super easy!
🕹 My remote isn’t working—how do I fix it?✔ Make sure the batteries are fresh 🔋 ✔ Point it at the back of the projector (where the sensor is) ✔ Make sure the projector is powered on Still stuck? Email us for a quick fix!
🔁 Can I upgrade my projector after ordering?Yes! 🎉 If your order hasn’t shipped yet, we can upgrade your projector. Choose your upgrade here: Upgrade Options and we’ll walk you through it!
📦 Orders & Product Info
📍 I entered the wrong address—can I change it?Email your correct address to support@highpeakco.com right away! If your order hasn’t shipped, we’ll fix it in time. If it’s already in transit, we’ll do our best to reroute it. 🤞
📧 I left the wrong email address—can I update it?Yes! Just email us at support@highpeakco.com with your name, order number, and the correct email—we’ll update it manually for you to make sure you do not miss out on future order updates!
🔧 Do you sell replacements for lost parts/remotes?We do! You can find replacement remotes and other accessories in our Accessories Collection. 😊
💳 Payments & Discounts
💰 What payment methods do you accept?We accept all major credit and debit cards (including Visa, Mastercard, Amex, and Discover), as well as Apple Pay, Google Pay, PayPal, Amazon Pay, Shop Pay, Afterpay, Klarna, and Affirm—so you can choose whichever secure option works best for you! 😊
🎁 Do you offer gift cards or store credit?Yes! You can purchase gift cards on our site, and we’re always happy to issue store credit if preferred over a traditional refund—We even offer bonus credit for that!
🔓 I used a discount code but it didn’t apply—what now?No worries—just email us at support@highpeakco.com within 5 hours of the order. We can’t apply codes retroactively, but we’ll issue store credit for the amount so you’re never missing a deal!
🎖 Do you offer student/military/medical discounts?Not at this time—but we run storewide seasonal promotions that anyone can use, and we’re always happy to help if a code didn’t apply properly at checkout. We deeply appreciate the service and contributions of all frontline workers. 💙
🧼 Product Care & Use
🧽 Where can I find care instructions?Most of our products include individual care tips right on their product page! If something’s missing or unclear, email us and we’ll get you everything you need. 😊
📘 Where can I find the instruction manual?We include manuals with most items, but if it’s missing or you prefer digital versions, just email us at support@highpeakco.com and we’ll send the PDF!
📣 Still Need Help?
💬 How can I contact customer support?Email us anytime at support@highpeakco.com or use the contact form on our website. We’re real people and always here to help. 💬
⏱ What’s your response time?Most messages are answered within 12–36 hours, but depending on queue volume, please allow up to 72 hours before following up (unless time-sensitive).
🤖 Do you have live chat?We do! Our AI assistant is available 24/7 and constantly learning. For complex or specific questions, emailing us gets you a human every time. 🤖💙
