✨ HighPeak Refunds+ Policy
✨ HighPeak Refunds+ Policy
At HighPeak, every purchase is part of your journey — and we want every step to feel exciting, safe, and stress-free. That’s why we created HighPeak Refunds+: a return and refund system that gives you more value, more choice, and more peace of mind than anywhere else.
Whether it’s a $10 gadget or a $10,000 food truck, we’ve got you covered.
🗓 Standard Returns
- You have 30 days after delivery to request a return.
- Items can be returned if they’re in their original condition
- Refunds are processed after the returned item is delivered and inspected.
📦 General Return Shipping Policy
- US Customers: Return labels are provided for items $15-$100 and under 22 lbs (10 kg) and not on sale. A small restock fee will apply depending on item size.
- Oversized or high-value items (above $100 or 22 lbs/10 kg): customer covers return shipping unless the product arrives damaged or defective.
- International Customers: Customers cover return shipping. BUT — you’ll always have access to flexible HighPeak Refunds+ options that can help you skip return shipping altogether. As well as the return shipping cost refunded in HighPeak credit.
🚀 HighPeak Refunds+ Options
With Refunds+, you’ll never be stuck with a single “take it or leave it” option. Instead, you can choose the path that gives you the most value:
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✅ Full Refund w/ Return
Send it back, get your money back. Simple as that.
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🚀 Upgrade Your Refund
Turn your refund into extra HighPeak credit — for example, a $50 refund could become $75 in HighPeak credit. More buying power for your next adventure.
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🎁 Keep It & Cash Back Combo
Keep your item and still get a mix of a partial refund + bonus store credit. Perfect if you like some features but want to try something new too.
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✨ Surprise Credit Boosts
Sometimes, our team may add unexpected bonus credit — just to make your day.
👉 Exact offers/options vary by product, order, and situation. Our support team will always work with you to offer the most valuable, flexible solution available.
🏷 Sale Items
- Sale items can still be returned within our 30-day window, but for now a prepaid return label will not be provided.
- This means customers are responsible for arranging and covering return shipping on sale items.
- To make it easier, you can always choose one of our HighPeak Refunds+ options (like bonus credit or keep-it combos) instead of sending it back.
✨ Why? Sale prices are already heavily discounted, so this policy helps us keep offering amazing deals while still giving you flexible resolution choices.
🛋 High-Value & Oversized Products
For furniture, appliances, or items over $500 USD / 22 lbs (10 kg):
- Returns are accepted within 14 days of delivery.
- A restocking fee applies — but it can be refunded back to you as HighPeak credit for even more value.
- Some bulky or custom-made items are final sale. But don’t worry — if something goes wrong, we’ll always work with you for a fair, happy resolution.
🚫 Non-Returnable Items
Some products can’t be returned for safety or hygiene reasons:
- Perishable goods (food, flowers, plants)
- Personal care, hygiene and bedding products
- Hazardous materials or flammable liquids
- Digital/downloadable goods
- Clearance/final sale items
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Gift cards
- Media-based streaming devices (e.g., FlixStick)
- Gaming consoles or devices that include pre-loaded/digital games (once activated, played, or accessed).
🎉 Seasonal & Holiday Items
Seasonal items (like Halloween décor, costumes, Christmas lights, Valentine’s gifts, etc.) bring the HighPeak spirit to life — but because they’re tied to specific moments in time, they follow special return rules to keep things fair for everyone.
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Return Requests:
Seasonal or holiday products are only eligible for return if a request is submitted within 48 hours of delivery and the item remains unopened and unused.
This ensures the return is genuine and not post-season use.
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After-Holiday Policy:
Once the associated holiday has passed (for example, after October 25th for Halloween, December 20th for Christmas, etc.), all sales are final for those seasonal items.
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Used or Opened Items:
Costumes, décor, or accessories that have been worn, displayed, or opened from their original packaging are not eligible for return.
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HighPeak Refunds+ Options:
Even if your item doesn’t qualify for a standard return, you can still choose one of our HighPeak Refunds+ paths — like partial cash-back, bonus credit, or keep-it-and-credit combos — so you never leave empty-handed.
✨ This helps us keep the HighPeak Universe fair, fun, and fresh every season while making sure your adventures always come with value and choice.
💌 Need Help?
Just reach out to us at support@highpeakco.com. Our support team is here to make sure you always leave with a solution that feels right.
With HighPeak Refunds+, you’re never left empty-handed. You always get value back, and we’ll always make sure your adventure with us feels worth it.