✨ HighPeak Refunds+ Policy

✨ HighPeak Refunds+ Policy

At HighPeak, every purchase is part of your journey — and we want every step to feel exciting, safe, and stress-free. That’s why we created HighPeak Refunds+: a return and refund system that gives you more value, more choice, and more peace of mind than anywhere else.

Whether it’s a $10 gadget or a $10,000 food truck, we’ve got you covered.

🗓 Standard Returns

  • You have 30 days after delivery to request a return.
  • Items can be returned if they’re in their original condition
  • Refunds are processed after the returned item is delivered and inspected.

📦 General Return Shipping Policy

  • US Customers: Return labels are provided for items $15-$100 and under 22 lbs (10 kg) and not on sale. A small restock fee will apply depending on item size.
  • Oversized or high-value items (above $100 or 22 lbs/10 kg): customer covers return shipping unless the product arrives damaged or defective.
  • International Customers: Customers cover return shipping. BUT — you’ll always have access to flexible HighPeak Refunds+ options that can help you skip return shipping altogether. As well as the return shipping cost refunded in HighPeak credit.

🚀 HighPeak Refunds+ Options

With Refunds+, you’ll never be stuck with a single “take it or leave it” option. Instead, you can choose the path that gives you the most value:

  • ✅ Full Refund w/ Return
    Send it back, get your money back. Simple as that.
  • 🚀 Upgrade Your Refund
    Turn your refund into extra HighPeak credit — for example, a $50 refund could become $75 in HighPeak credit. More buying power for your next adventure.
  • 🎁 Keep It & Cash Back Combo
    Keep your item and still get a mix of a partial refund + bonus store credit. Perfect if you like some features but want to try something new too.
  • ✨ Surprise Credit Boosts
    Sometimes, our team may add unexpected bonus credit — just to make your day.

👉 Exact offers/options vary by product, order, and situation. Our support team will always work with you to offer the most valuable, flexible solution available.

🏷 Sale Items

  • Sale items can still be returned within our 30-day window, but for now a prepaid return label will not be provided.
  • This means customers are responsible for arranging and covering return shipping on sale items.
  • To make it easier, you can always choose one of our HighPeak Refunds+ options (like bonus credit or keep-it combos) instead of sending it back.

✨ Why? Sale prices are already heavily discounted, so this policy helps us keep offering amazing deals while still giving you flexible resolution choices.

🛋 High-Value & Oversized Products

For furniture, appliances, or items over $500 USD / 22 lbs (10 kg):

  • Returns are accepted within 14 days of delivery.
  • A restocking fee applies — but it can be refunded back to you as HighPeak credit for even more value.
  • Some bulky or custom-made items are final sale. But don’t worry — if something goes wrong, we’ll always work with you for a fair, happy resolution.

🚫 Non-Returnable Items

Some products can’t be returned for safety or hygiene reasons:

  • Perishable goods (food, flowers, plants)
  • Personal care, hygiene and bedding products
  • Hazardous materials or flammable liquids
  • Digital/downloadable goods
  • Clearance/final sale items
  • Gift cards
  • Media-based streaming devices (e.g., FlixStick)
  • Gaming consoles or devices that include pre-loaded/digital games (once activated, played, or accessed).

🎉 Seasonal & Holiday Items

Seasonal items (like Halloween décor, costumes, Christmas lights, Valentine’s gifts, etc.) bring the HighPeak spirit to life — but because they’re tied to specific moments in time, they follow special return rules to keep things fair for everyone.

  • Return Requests:
    Seasonal or holiday products are only eligible for return if a request is submitted within 48 hours of delivery and the item remains unopened and unused.
    This ensures the return is genuine and not post-season use.
  • After-Holiday Policy:
    Once the associated holiday has passed (for example, after October 25th for Halloween, December 20th for Christmas, etc.), all sales are final for those seasonal items.
  • Used or Opened Items:
    Costumes, décor, or accessories that have been worn, displayed, or opened from their original packaging are not eligible for return.
  • HighPeak Refunds+ Options:
    Even if your item doesn’t qualify for a standard return, you can still choose one of our HighPeak Refunds+ paths — like partial cash-back, bonus credit, or keep-it-and-credit combos — so you never leave empty-handed.

✨ This helps us keep the HighPeak Universe fair, fun, and fresh every season while making sure your adventures always come with value and choice.

💌 Need Help?

Just reach out to us at support@highpeakco.com. Our support team is here to make sure you always leave with a solution that feels right.

With HighPeak Refunds+, you’re never left empty-handed. You always get value back, and we’ll always make sure your adventure with us feels worth it.