✨ HighPeak Refunds+ Policy

At HighPeak, every purchase is part of your journey — and we want every step to feel exciting, safe, and stress-free. That’s why we created HighPeak Refunds+: a return and refund system that gives you more value, more choice, and more peace of mind than anywhere else.

Whether it’s a $10 gadget or a $10,000 food truck, we’ve got you covered.

🗓 Standard Returns

You have 30 days after delivery to request a return.
Items can be returned if they’re in their original condition — or even lightly used (just not damaged or excessively worn).
Refunds are processed after the returned item is delivered and inspected.

📦 General Return Shipping Policy

US Customers: Return labels are provided for items under $100 and under 22 lbs (10 kg) and not on sale. A small restock fee will apply depending on item size.
Oversized or high-value items (above $100 or 22 lbs/10 kg): customer covers return shipping unless the product arrives damaged or defective.
International Customers: Customers cover return shipping. BUT — you’ll always have access to flexible HighPeak Refunds+ options that can help you skip return shipping altogether. As well as the return shipping cost refunded in HighPeak credit.

🚀 HighPeak Refunds+ Options

With Refunds+, you’ll never be stuck with a single “take it or leave it” option. Instead, you can choose the path that gives you the most value:

✅ Full Refund w/ Return
Send it back, get your money back. Simple as that.
🚀 Upgrade Your Refund
Turn your refund into extra HighPeak credit — for example, a $50 refund could become $75 in HighPeak credit. More buying power for your next adventure.
🎁 Keep It & Cash Back Combo
Keep your item and still get a mix of a partial refund + bonus store credit. Perfect if you like some features but want to try something new too.
🔄 Trade-In Credit
Swap your item for something else and get bonus store credit as a thank-you.
✨ Surprise Credit Boosts
Sometimes, our team may add unexpected bonus credit — just to make your day.

👉 Exact offers/options vary by product, order, and situation. Our support team will always work with you to offer the most valuable, flexible solution available.

🏷 Sale Items

Sale items can still be returned within our 30-day window, but for now a prepaid return label will not be provided.
This means customers are responsible for arranging and covering return shipping on sale items.
To make it easier, you can always choose one of our HighPeak Refunds+ options (like bonus credit or keep-it combos) instead of sending it back.

✨ Why? Sale prices are already heavily discounted, so this policy helps us keep offering amazing deals while still giving you flexible resolution choices.

🛋 High-Value & Oversized Products

For furniture, appliances, or items over $500 USD / 22 lbs (10 kg):

Returns are accepted within 14 days of delivery.
A restocking fee applies — but it can be refunded back to you as HighPeak credit for even more value.
Some bulky or custom-made items are final sale. But don’t worry — if something goes wrong, we’ll always work with you for a fair, happy resolution.

🚫 Non-Returnable Items

Some products can’t be returned for safety or hygiene reasons:

Perishable goods (food, flowers, plants)
Personal care & hygiene products (if opened)
Hazardous materials or flammable liquids
Digital/downloadable goods
Clearance/final sale items
Gift cards
Media-based streaming devices (e.g., FlixStick)

🔄 Exchanges Made Better

Want something else instead?

The fastest way is to place a new order and return the old one.
But when you choose an exchange, we’ll add a $10 HighPeak credit bonus as a thank-you for staying with us.

💌 Need Help?

Just reach out to us at support@highpeakco.com. Our support team is here to make sure you always leave with a solution that feels right.

With HighPeak Refunds+, you’re never left empty-handed. You always get value back, and we’ll always make sure your adventure with us feels worth it.

✨ HighPeak Refunds+ Policy