Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a replacement or return & refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@highpeakco.com. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@highpeakco.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We accept returns on sale items but a return label will not be provided.

Unfortunately, we do not accept returns on gift cards. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a free separate purchase for the new item.

 

Refunds
As of July 9th, 2022. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with 1.5x store credit or to your original form of payment. Store credit means if your refund is $100 you will receive $150! If you'd like your refund to your original form of payment then please state that to our email support team!

 

Fees

You will NOT be charged any fees to issue a return. However, if you decide to cancel your order before it's been shipped from the post office you will be charged a 30% convenience fee of your entire total.